Our Policies

By booking any service with Fastlane Logistics, you agree to the terms and conditions outlined on this page. These terms apply to all courier, logistics, and passenger transport services provided by Fastlane Logistics in Cape Town and surrounding areas.

Fastlane Logistics reserves the right to refuse any booking at its sole discretion, including bookings that involve prohibited items, unsafe collection or delivery locations, or requests that fall outside our service area and capabilities.

All services are rendered on a best-effort basis. While we commit to meeting agreed collection and delivery windows, Fastlane Logistics shall not be held liable for delays caused by traffic, adverse weather, road closures, or other circumstances beyond our reasonable control.

All bookings are accepted via WhatsApp, phone call, or email. A booking is only confirmed once Fastlane Logistics has acknowledged and accepted the request in writing or via WhatsApp message.

When placing a booking, please provide the following:

• Full collection address including access instructions if applicable
• Full delivery address and recipient contact details
• Description of goods or number of passengers
• Preferred collection time or window
• Any special handling requirements

Incorrect or incomplete information provided at the time of booking may result in failed deliveries, additional charges, or delays for which Fastlane Logistics cannot be held responsible.

Fastlane Logistics offers same-day and economy delivery options across Cape Town and surrounding areas. The applicable service level is agreed upon at the time of booking.

Same-Day Deliveries — Goods are collected and delivered within the same business day, subject to collection cut-off times. Same-day service is not guaranteed during peak periods, public holidays, or extreme weather. We will advise you at the time of booking if same-day delivery is not possible.

Economy Deliveries — Completed within 1–3 business days depending on destination and our collection schedule. Economy deliveries are a cost-effective option where speed is not critical.

A delivery is considered complete once the goods have been handed to the recipient at the delivery address, or to a designated representative at that location. Fastlane Logistics will not be responsible for goods left unattended at a delivery address unless specifically agreed to in writing prior to delivery.

Failed deliveries due to no one being available at the delivery address, an incorrect address supplied by the sender, or a recipient refusing the delivery may incur a re-delivery fee.

Fastlane Logistics provides Proof of Delivery (POD) on every completed delivery job. POD is our commitment to transparency and accountability on every run we make.

Our POD process includes:

• Collection confirmation once goods are picked up
• Delivery status updates during transit where applicable
• Signed or confirmed Proof of Delivery upon successful completion
• Recipient confirmation including the name of the person who received the goods
• End-of-day delivery summaries for business clients on request

POD records are retained for a period of 30 days and can be provided to the sender on request. For business clients with scheduled delivery runs, consolidated POD reports can be arranged.

Fastlane Logistics takes every reasonable precaution to ensure all goods are handled safely and transported securely. In the unlikely event of loss or damage during transit, we will investigate the matter immediately and handle it professionally.

To help us serve you better and protect your goods, please note the following:

• Clients are encouraged to declare the value of high-value or fragile items prior to collection
• Goods must be adequately packaged and sealed before collection — we are not responsible for damage resulting from poor or insufficient packaging
• Perishable, fragile, or particularly valuable items should be identified at the time of booking so that appropriate care can be arranged

Fastlane Logistics shall not be held liable for loss or damage arising from:

• Inadequate or improper packaging by the sender
• Incorrect, incomplete, or illegible delivery information supplied by the sender
• Circumstances beyond our reasonable control, including but not limited to accidents, acts of crime, severe weather, or civil disturbance
• Goods left unattended at a delivery address at the sender's request
• The inherent nature of the goods (e.g. perishables, fragile items not declared)

All claims for loss or damage must be submitted to Fastlane Logistics in writing within 48 hours of the delivery date. Claims submitted after this period may not be considered.

Fastlane Logistics will not knowingly transport prohibited, illegal, or dangerous goods. The following items are not accepted under any circumstances:

• Illegal substances or controlled drugs
• Firearms, ammunition, and weapons (unless applicable licences and legal approvals are in place and pre-disclosed)
• Explosive or flammable materials
• Hazardous chemicals or biohazardous materials
• Stolen goods or counterfeit products
• Live animals (unless prior arrangement has been made and all requirements are met)
• Any item prohibited by South African law

By booking a delivery with Fastlane Logistics, you confirm that the goods you are sending do not fall into any prohibited category. Fastlane Logistics reserves the right to refuse or abandon a delivery at any point if prohibited goods are discovered, and may report the matter to the relevant authorities.

Fastlane Logistics provides professional passenger transport services including airport transfers, corporate transport, staff shuttles, and event transportation across Cape Town.

The following conditions apply to all passenger transport bookings:

• Passenger transport bookings must include the full pickup address, destination, date, time, and number of passengers
• Passengers are required to be ready and available at the agreed pickup time — waiting time beyond 10 minutes may incur additional charges
• The number of passengers must not exceed the vehicle's legal seating capacity
• Passengers are responsible for their personal belongings — Fastlane Logistics accepts no liability for items left in vehicles
• Smoking, consumption of alcohol, and any behaviour that endangers the driver or other passengers is strictly prohibited

For airport transfers, clients are advised to confirm their booking and share their flight details in advance. Fastlane Logistics will monitor flight arrival times where possible to accommodate minor delays, but this cannot be guaranteed for all bookings.

We understand that plans change. Please notify us as early as possible if you need to cancel or amend a booking to avoid any cancellation charges.

Changes to a confirmed booking (address, time, or number of stops) are subject to availability and may affect pricing. Please contact us as soon as possible via WhatsApp or phone to request any changes.

Fastlane Logistics reserves the right to cancel a booking at short notice in the event of vehicle breakdown, driver unavailability, or circumstances beyond our control. In such cases, we will notify you immediately and where possible arrange an alternative solution or issue a full refund.

Fastlane Logistics is committed to protecting the privacy and personal information of our clients in accordance with the Protection of Personal Information Act (POPIA).

Information we collect — We collect the information you provide when booking a service, including your name, contact number, email address, and collection or delivery addresses. This information is used solely to fulfil your booking and communicate with you about your delivery or transport service.

How we use your information

• To process and fulfil your courier or transport booking
• To communicate with you regarding your booking status, updates, and proof of delivery
• To respond to queries and improve our services
• To send service announcements or promotional communications (you may opt out at any time)

How we protect your information — Your personal information is never sold, rented, or shared with third parties for marketing purposes. Information is only shared where required to fulfil your booking (e.g. delivery recipient details) or where required by law.

Your rights — You have the right to request access to, correction of, or deletion of any personal information we hold about you. To exercise these rights, contact us at fastlanelogistics@gmail.com.

If you have any questions about these policies, need to make a claim, or want to raise a concern about a delivery or transport service, please get in touch with us directly. We aim to respond to all enquiries as quickly as possible.

These policies were last updated in June 2025 and may be updated from time to time. Continued use of our services constitutes acceptance of the current policies.